Servicenow is a cloud-based platform that gives quite a lot of providers for companies, together with IT service administration, customer support administration, and human sources administration. One of many key options of Servicenow is its capacity to import knowledge from quite a lot of sources, together with XML recordsdata. This enables companies to simply migrate knowledge from legacy techniques or from different functions into Servicenow.
Importing a single XML file into Servicenow is a comparatively easy course of. Nonetheless, there are some things that that you must do earlier than you’ll be able to start the import course of. First, that you must create an information map that defines the connection between the fields within the XML file and the fields within the Servicenow desk that you just need to import the information into. Moreover now helps a function to create knowledge maps from the UI. Upon getting created an information map, you’ll be able to then use the Servicenow Import Set utility to import the XML file into Servicenow.
The Import Set utility is a robust instrument that permits you to import knowledge from quite a lot of sources, together with XML recordsdata, CSV recordsdata, and even different Servicenow tables. The Import Set utility gives quite a lot of options that make it simple to import knowledge into Servicenow, together with the flexibility to schedule imports, remodel knowledge earlier than it’s imported, and validate knowledge earlier than it’s imported. Moreover, the Import Set utility can be utilized to import knowledge into a number of tables on the identical time.
Stipulations for Importing a Single XML Report
Earlier than embarking on the method of importing a single XML file into ServiceNow, it’s important to make sure that sure conditions are met. These embody:
Studio Setting
Buying a ServiceNow Studio setting is essential. Studio gives a user-friendly interface particularly designed for knowledge administration duties, together with XML file import.
Steps to Entry Studio:
- Log in to your ServiceNow occasion.
- Navigate to the “System Functions” menu.
- Find and choose “Studio” from the record of functions.
XML Report Construction
The XML file you plan to import should conform to a particular construction. It ought to adhere to the predefined schema or template offered by ServiceNow. The schema specifies the required parts, attributes, and their respective knowledge varieties.
Validate XML Report:
- Make the most of an XML validator instrument to confirm the validity of your XML file towards the ServiceNow schema.
- Be sure that necessary parts and attributes are current and correctly formatted.
Integration Person Position
Assign an integration person function to the account that will likely be importing the XML file. This function grants the mandatory permissions to carry out import operations inside ServiceNow.
Configure Integration Person:
| Steps | Description |
|---|---|
| Navigate to “System Safety” > “Customers” > “All Customers”. | Establish and choose the designated integration person. |
| Assign the “integration_user” function to the person. | This function grants the required import permissions. |
Finding the XML Import Choice
To find the XML import possibility in ServiceNow, observe these steps:
- Log in to ServiceNow along with your credentials.
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Navigate to the Import Information web page:
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Click on the Navigation bar.
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Within the Filter Navigator subject, enter System Import Units.
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Choose System Import Units from the record of prompt choices.
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On the System Import Units web page, click on Import Information.
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- The Import Information web page will likely be displayed.
- Navigate to the System Import Set desk (sys_import_set).
- Create a brand new import set file and specify the next settings:
- Title: Enter a reputation for the import set.
- Sort: Choose “XML” from the drop-down menu.
- XML File: Browse and choose the XML file containing the file you need to import.
- Import Type: Choose “Replace” or “Insert” relying on whether or not you need to replace an present file or create a brand new one.
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Within the “Preprocessing Scripts” tab, specify the next:
Script: Choose a script to run earlier than the import. This script can be utilized to organize the information within the XML file for import.
Parameters: Enter any parameters that the script requires. If that you must customise the preprocessing conduct, create a customized script and specify its identify on this subject.
The desk beneath summarizes the accessible choices for preprocessing scripts:
Preprocessing Script Description Repair XML Fixes XML recordsdata that aren’t well-formed. Validate XML Validates XML recordsdata towards a schema. Rework XML Transforms XML recordsdata utilizing an XSLT stylesheet. - Schema Validation: The XML is validated towards the outlined schema to make sure it conforms to the anticipated construction.
- Area Mapping Validation: The imported fields are mapped to matching fields within the goal Servicenow desk.
- Knowledge Sort Validation: The information kinds of the imported fields are validated to make sure they’re suitable with the goal fields.
- Referential Integrity Validation: Imported data are checked for legitimate relationships with different data within the database.
- Duplicate Detection: The system checks for duplicate data based mostly on outlined standards to stop knowledge duplication.
- Navigate to the XML Processor import set (System Definition > Import Units > XML Processor).
- Click on the Import Now button.
- Within the Import XML File subject, enter the trail to the XML file that you just need to import.
- Within the Goal Desk subject, choose the ServiceNow desk that you just need to import the information into.
- Click on the Import button.
The Import Information web page shows a listing of all accessible XML import units. You may filter the record by identify or desk identify to find the particular import set you want.
Configuring the Import Settings
To configure the import settings for a single XML file import, observe these steps:
Mapping XML Fields to ServiceNow Fields
Mapping Parts
Every XML aspect corresponds to a subject in ServiceNow. Outline the mapping between the XML parts and the ServiceNow fields utilizing the ‘Map XML Parts’ part.
Mapping Attributes
XML attributes can be mapped to ServiceNow fields. Within the ‘Map XML Attributes’ part, specify the XML attribute and the corresponding ServiceNow subject.
Mapping Complicated XML Constructions
Complicated XML buildings, akin to nested parts or arrays, may be mapped to ServiceNow objects. Use the ‘Map XML Constructions’ part to outline the mapping for these complicated buildings.
Mapping XML Namespaces and Prefixes
If the XML incorporates namespaces and prefixes, that you must outline the namespace prefixes within the ‘XML Namespace Prefixes’ part. This ensures that the right subject names are used throughout the import.
XML-to-ServiceNow Area Mapping Desk
To assist with the mapping course of, you’ll be able to create an XML-to-ServiceNow subject mapping desk.
| XML Factor/Attribute | ServiceNow Area |
|---|---|
<Title> |
identify |
<Description> |
description |
<Precedence> |
precedence |
Validating the Imported Report
As soon as the XML file has been imported, it’s essential to validate its accuracy to make sure knowledge integrity. Servicenow gives a complete validation course of to examine for errors and inconsistencies.
1. Import Log Assessment
The import log incorporates detailed details about the import course of, together with any errors or warnings. Reviewing the log can present invaluable insights into any potential points with the imported file.
2. Area Validation
Servicenow validates the imported knowledge towards field-level guidelines and constraints. These guidelines make sure that knowledge conforms to outlined codecs, ranges, and relationships. Invalid knowledge will likely be flagged for correction.
3. Desk Configuration Validation
The import course of checks if the imported file conforms to the desk configuration. This consists of verifying that necessary fields are populated, knowledge varieties are right, and relationships are maintained.
4. Enterprise Rule Execution
Enterprise guidelines may be configured to validate imported data based mostly on particular standards. These guidelines execute throughout the import course of and might set off actions akin to sending notifications or rejecting invalid data.
5. Integration Hub Validation
For XML data imported by way of the Integration Hub, extra validation steps apply. These steps embody:
Troubleshooting Frequent Import Errors
1. Report Not Discovered
This error signifies that the file you are trying to import doesn’t exist within the system. Verify that the file exists and that the identifier you are utilizing is right.
2. Area Not Discovered
This error happens once you’re making an attempt to import a subject that does not exist within the goal desk. Confirm the sphere identify and guarantee it is a legitimate subject within the desk.
3. Invalid Worth
This error is encountered when the worth you are importing doesn’t meet the constraints of the goal subject. Verify the sphere properties to make sure the worth you are importing is legitimate for the sphere kind.
4. Duplicate Report
This error happens once you try and import a file with a singular identifier that already exists within the system. Be sure that the data you are importing have distinctive identifiers.
5. Lacking Obligatory Area
This error signifies that a number of necessary fields are lacking within the XML file. Verify the goal desk definition to determine the necessary fields and guarantee they’re included within the XML.
6. XML Parsing Error
This error happens when the XML offered for import isn’t well-formed or doesn’t adhere to the anticipated format. Make sure the XML is legitimate and conforms to the anticipated construction.
| Error Description | Attainable Causes | Troubleshooting Steps |
|---|---|---|
| Invalid XML | Malformed XML or incorrect construction | Validate the XML towards the anticipated schema |
| Lacking Required Attribute | Required attribute isn’t current within the XML | Verify the XML construction and guarantee all required attributes are included |
| Invalid Date Format | Date subject worth isn’t formatted appropriately | Make sure the date subject worth conforms to the anticipated format |
Finest Practices for Importing XML Information
1. Validate Your XML
Be sure that your XML is well-formed and conforms to the ServiceNow XML schema. Use an internet XML validator or the ServiceNow XML Validator instrument.
2. Use a Single XML Report
Import solely a single XML file per import operation. Keep away from importing a number of data in the identical XML file.
3. Restrict Area Values
Observe character limits for subject values. Lengthy values could trigger errors throughout import.
4. Deal with Massive XML Recordsdata
Use the “Import XML Information in Batches” choice to deal with massive XML recordsdata. This breaks the import into smaller batches for environment friendly processing.
5. Optimize XML Construction
Create your XML with a transparent and concise construction. Keep away from nesting parts deeply or utilizing extreme attributes.
6. Use Rework Maps
Rework your XML knowledge to match the ServiceNow knowledge mannequin utilizing remodel maps. This simplifies import and improves knowledge accuracy.
7. Efficiency Issues
Think about the next efficiency ideas:
| Motion | Affect |
|---|---|
| Use smaller XML recordsdata | Reduces processing time |
| Optimize XML construction | Improves parsing effectivity |
| Use remodel maps | Reduces database write operations |
| Use the “Import XML Information in Batches” possibility | Splits massive imports into manageable chunks |
| Monitor system efficiency | Establish and handle potential bottlenecks |
Issues for Massive XML Imports
8. Think about using the Import Set Framework
The Import Set Framework gives a structured method for managing massive XML imports by breaking the method into smaller, manageable chunks. It permits you to:
| Profit | Description |
|---|---|
| Chunking | Divide the import into a number of smaller batches, making it simpler to deal with and monitor progress. |
| Staging | Quickly retailer the XML knowledge in a staging desk earlier than importing it into the goal desk, permitting for knowledge validation and transformation. |
| Incremental Loading | Import the information in phases, updating present data and creating new ones as wanted, minimizing downtime and knowledge loss. |
| Error Dealing with | Establish and deal with errors throughout the import course of, logging and offering detailed data to facilitate troubleshooting. |
| Scheduling | Schedule the imports to run at particular occasions or intervals, making certain automated and unattended processing. |
Utilizing the Import Set Framework simplifies massive XML imports, improves knowledge integrity, and gives larger management over the method.
Different Strategies for Importing XML Information
1. Import Set
Import Set is a straightforward and user-friendly methodology for importing XML data into ServiceNow. It permits you to map the XML fields to ServiceNow fields manually, offering larger management over the import course of.
2. SOAP Net Service
SOAP Net Providers supply a programmatic method for importing XML data. Utilizing SOAP instructions, you’ll be able to create or replace ServiceNow data based mostly on the XML knowledge offered.
3. REST API
Just like SOAP Net Providers, the REST API allows you to combine with ServiceNow and import XML data utilizing RESTful instructions. This methodology gives flexibility and permits for custom-made integrations.
4. Mid Server
Mid Server acts as an middleman between ServiceNow and exterior techniques, facilitating the import of XML data. It might remodel the XML knowledge right into a format suitable with ServiceNow and deal with complicated integrations.
5. File Import
File Import permite importar archivos XML directamente al servicio now a través de la interfaz gráfica de usuario. Esta opción es adecuada para importaciones puntuales y de pequeño volumen.
6. Knowledge Loader
Knowledge Loader es una herramienta de terceros que admite la importación de XML data to ServiceNow. It provides a user-friendly interface and gives help for complicated knowledge transformations and mappings.
7. CSV Import
CSV Import can be utilized to import XML data by changing them right into a CSV (Comma-Separated Values) format. This methodology is appropriate for easy XML buildings and requires guide mapping of fields.
8. XML Bulk Import Device
The XML Bulk Import Device is a ServiceNow plugin that allows the import of enormous XML recordsdata effectively. It gives superior options akin to knowledge validation, duplicate checking, and progress monitoring.
9. GlideRecord API
GlideRecord API provides a low-level programmatic interface for interacting with ServiceNow data. Utilizing GlideRecord, you’ll be able to create, replace, and import XML data immediately out of your scripts or functions.
| Technique | Appropriate for |
|---|---|
| Import Set | Handbook mapping, small to medium datasets |
| SOAP Net Service | Programmatic imports, customized integrations |
| REST API | RESTful integrations, customized imports |
Submit-Import Verification and Evaluation
1. Confirm Import Standing
Verify the import set file to verify the import standing. It ought to point out the variety of data imported efficiently and any errors encountered.
2. Assessment Import Log
The import log gives detailed details about the import course of, together with any errors or warnings. Assessment the log to determine any potential points.
3. Verify Goal Desk Knowledge
Question the goal desk to confirm that the imported file is current. Verify its values to make sure they match the anticipated knowledge.
4. Check Enterprise Guidelines and Workflows
If the imported file triggers any enterprise guidelines or workflows, take a look at them to make sure they behave as meant.
5. Verify Associated Information
If the imported file has relationships with different tables, confirm that these relationships have been established appropriately.
6. Analyze Import Efficiency
Assessment the import set file to find out the import time and system sources consumed. This helps determine efficiency bottlenecks and areas for enchancment.
7. Troubleshoot Import Errors
If errors have been encountered throughout the import, analyze the import log and goal desk knowledge to determine the foundation trigger and take corrective motion.
8. Monitor System Well being
Verify the system logs and efficiency metrics to make sure that the import didn’t adversely have an effect on the general system efficiency.
9. Doc the Import Course of
Seize the steps taken throughout the import course of, together with the import set configuration, XML file construction, and any troubleshooting carried out. This documentation serves as a reference for future imports.
10. Steady Enchancment Evaluation
Periodically overview import processes to determine areas for optimization, akin to lowering import time, enhancing knowledge high quality, or automating the import course of. This ongoing evaluation helps make sure that imports are environment friendly and efficient.
How To Import A Single Xml Report In ServiceNow
To import a single XML file in ServiceNow, you need to use the XML Processor import set. This import set permits you to import XML knowledge into ServiceNow tables. You need to use the import set to import a single XML file by following these steps:
Upon getting imported the XML file, you’ll be able to view the information within the ServiceNow desk that you just specified.
